• Quick
• Cost-effective
• Convenient
• Reduces stress and anger
• Preserves and restores good community relationships

The Process is Safe

• Confidential
• Voluntary
• Neutral and supportive environment
• Consensual
• Informal
• Concerns are heard

You Make the Decision

• Solutions are tailored to the needs of all parties involved
• Allows for creative win/win solutions
• Binding decision is made only if all parties consent to it
• If the parties do not agree at the end of the process, they are free to pursue other options to resolve their conflict