Password Reset Rules for Groups

Follow the regular procedures for establishing that the problem is really an incorrect password (i.e., Do a User Search First to ensure the account is active)

If the account is active and the group's representative really doesn't know the password:

The authorized person of the organization must send us a signed letter on the group's letterhead stating:

1. the full name of the group and their login id
2. they are the authorized group contact for their VCN account
3. they are writing to request a password reset
4. a phone number where they can be reached to establish their identity and their preferred password

We will accept this letter via fax (257-3808)

The sys-administrator or Group Services Coordinator will call them when we have received the letter.

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