Employee Assistance Program

What is the Employee Assistance Program?

This program provides confidential, professional assistance to employees and their families who struggle with problems that affect their personal lives and, in some cases, their job performance. Participation in the program is voluntary, although it may be recommended when performance on the job is affected by the problems.

Why is a program like this needed?

Each of us, regardless of our position in an organization, faces a variety of problems in our daily lives. Usually, we can work them out. Sometimes they become too much for us to handle and they affect our personal happiness, our family relations, our performance at work and even our health. When this occurs we may need professional help in resolving them. Without proper attention these problems usually become worse and often lead to unpleasant and expensive consequences. The EAP Program was designed to reverse that process. Physicians see many patients with medical problems that are really the result of stress caused by emotional and relational problems. One study found a 47% reduction in health claims where an EAP was being used. Companies with EAP programs experience:
  • decreased turnover
  • increased job attendance and productivity
  • increased motivation and morale
  • a decrease in accidents and disability costs

How does the Employee Assistance Program Work?

Your employer provides the services of qualified counsellors at a Burden Bearers Counselling Centre. The request for help may be initiated by an employee calling the Counselling Centre or by the company's designated EAP manager. Your supervisor may encourage the use of the EAP when a personal problem is interfering with your job performance. They will not attempt to diagnose or counsel employees on personal issues. The use of the program is voluntary; however, if the offer of help is refused and job performance or attendance problems continue, regular corrective procedures may apply.

What kinds of problems with the Employee Assistance Program deal with?

The program deals with human problems - the kinds of concerns that affect an employee's personal well-being and ability to perform on the job.

But aren't those private problems?

Yes, however, when personal problems impact upon an employee's job performance or the morale of fellow workers, the EAP can be useful in assisting the employee in dealing with the problem. The EAP is a helping hand.

What about confidentiality?

Your counsellor is required by law to maintain strictest confidentiality. No one in your company will receive any personal information about you. However, provincial laws do require us to report anyone who we believe is a risk to harm either themselves or others.

Does the program cover family members?

Since an employee's personal well-being and work performance can be affected by the problems of a spouse or a dependent this program is made available to the family within certain limits.

Who will pay for the counselling?

Your employer will provide financing for the major portion of each session up to a total of 10-15 sessions. If you require further help, the program may cover a percentage of your cost.

Does this mean that our organization has an unusual number of employees with problems?

Not at all. It simply means that your company cares about its employees. When an employee has problems it makes good sense for the employer to offer to help in resolving them as early as possible.

What about work-related problems?

The EAP is not designed to circumvent the already existing avenues for resolving work-related problems.

If the problem is entirely confidential,how will it's success be evaluated?

Periodic reports will be prepared regarding the number of employees using the program. No names or other identifying information will be included. If an employee wants the Company to be notified if their progress in resolving a problem or if special considerations need to be made that affect work, such as a leave of absence, this can be worked out with the counsellor and management.

Upon termination of the counselling process clients will be invited to complete an anonymous evaluation form which will be forwarded to the Director of the Counselling Centre and the company's EAP Advisory Committee or Director.

The Concerns we Address

  • abuse
    (mental, physical, religious and sexual)
  • abandonment patterns
  • addictions
  • adolescent development issues
  • anger issues
  • anxieties
  • behavioral difficulties
  • blended family issues
  • burnout
  • childhood issues
  • co-dependency
  • communication
  • conflict management
  • depression
  • divorce adjustment
  • dysfunctional issues
  • eating disorders
  • emotional difficulties
  • envy and jealousy dynamics
  • esteem issues
  • family issues
  • fear of failure
  • loss and bereavement experiences
  • marriage (pre and post)
  • marriage separation counselling
  • obsessive compulsive disorders
  • phobias
  • post traumatic stress syndrome
  • procrastination
  • psychosomatic concerns
  • relationship problems
  • sexual concerns
  • sleep disorders
  • spiritual issues
  • suicidal inclinations
  • time management techniques