The Vancouver Community Network owns and operates a free, publicly accessible, non-commercial computer utility in the Lower Mainland of B.C. which provides a public space on the internet.
VOLUNTEER JOB DESCRIPTION
VCN Community Link Request Administrator
Objective: �� � �� Work with the Web Support Volunteer team to update and maintain VCN's Community Pages Indices by responding to and/or referring link requests submitted to VCN
Training/Support to be provided by:� Web Content Committee and Web Support volunteer team
Duties:
- clear up existing backlog and maintain link requests in log by assessing requests against criteria
- distribute link requests that obviously meet criteria to volunteer owners of the Community Pages areas in web-adminRT, or upload request to areas without owners after assessing link for acceptance
- create requests in "Help Decide" Area of web-adminRT for links not clearly eligible/ineligible after initial assessment
- coordinate and document activities for requests where they are duplicated in web-adminRT, and resolve where appropriate
- create requests in web-admin queue for groups that may be in search of VCN services, with cc: to Community Group Outreach Co-ordinator
- forward entries in log that are not link requests to appropriate RT queues
- communicate with other Web Support volunteers regularly via web-vol mailing list, web-adminRT and in person to collaborate and exchange ideas, resources, editorial comments and procedures
- provide peer support and mentoring to new members of Website Support Volunteer team
- document time and activities in Activities Records
- self-motivation, a passion for community information and an independent work style, with ability and willingness to collaborate online with team members
- knowledge of VCN's mission and goals, group services and community pages indices
- knowledge of and involvement with non-profit organizations in the lower mainland
- basic HTML, FTP and knowledge of VCN's Request Tracker
- attention to detail and accuracy
- a committment to universal access to public information
- access to the Internet from home
- ability to communicate effectively in written and spoken English; additional languages an asset
Time Commitment Required:
- four hours per week for at least 3 months
- additional time to attend orientation, training and meetings and collaborate with team and other VCN volunteers online
Location: VCN office, 411 Dunsmuir Street for period of orientation and training during regular business hours, and online
Benefits:
- a great chance to meet people, help people access the Internet, and work with other volunteers and develop skills in a non-profit setting;
- free VCN account -- unlimited access following one month completion;
- letters of reference following 3 months of 4-hour weekly shifts