telephone and interpersonal communications skills
|
|
online research and problem-solving
|
|
using an online HelpDesk problem tracking system
|
|
writing and producing
helpPAGEs
and FAQ's
|
|
configuring and troubleshooting dial-up networking (Windows95/98
and
up)
|
|
configuring and troubleshooting Windows 3.1
|
|
configuring and troubleshooting terminal programs
|
|
configuring PINE and Lynx
|
|
configuring
Macintosh
|
|
using voicemail and fax-back systems (
Talkworks Pro
)
|
|
handling cash transactions
|
|
refurbishing computers and troubleshooting hardware
|
|
downloading, installing, configuring, and troubleshooting
Internet
software
|
|
setting up local area networks
|
|
setting up ADSL or cable modems
|
|
providing training and support on connecting to the Internet in a
class
setting
|
|
tutoring novice Internet users one-to-one
|
|
adult tutoring or teaching in unrelated areas and
have
intermediate
Internet skills
|
|