Account Registeration Problems

Remember that it generally takes between 1 and 2 weeks from when you send in your reply memo until when it gets validated. So please leave at least two weeks before you call our offices about the problem.

First of all if you do have a problem make sure that you have completed all of the following steps:

• Make sure you have filled out the online registration. This involves you filling out a form on the computer where you input your name, address, phone number, etc...
• Make sure you have sent in a signed reply memo. This involves you filling out a piece of paper which you mail (or hand deliver) into the VCN offices. We do not currently accept faxed reply memos. Also you CAN NOT drop these off at libraries, community center's, etc. They must go directly to the CommunityNet offices.

Possible Problems:

1. Your reply memo has been misplaced or lost in the mail.
2. You have incorrectly filled out your reply memo. Remember to print clearly so that our volunteers can read your handwriting. Also you must have included your real name and address and login id on the reply memo.
3. You have incorrectly filled out your online registration form. Also you must have included your real name and address and login id on the reply memo.